What is A Hotel Operations Manager? The Career Path To Being An Operations Leader in The Hospitality Industry

In the fast-paced world of hospitality, hotel operations managers play a crucial role in ensuring every aspect that a guest’s experience runs smoothly. From overseeing departments to managing staff and resources, these professionals are the backbone of a hotel’s success. If you aspire to be at the heart of hotel management, understanding the role of an operations manager and how to pursue this career path is essential.

What is an Operations Manager?

An operations manager in the hospitality industry oversees the day-to-day operations of a hotel. They coordinate between departments such as housekeeping, front office, food and beverage, and maintenance to ensure seamless service delivery. This multifaceted role requires strong leadership, organizational, and problem-solving skills, as well as a deep understanding of hotel operations.

Their responsibilities include:

• Managing staff and scheduling shifts.
• Ensuring high standards of guest satisfaction.
• Budgeting and controlling costs.
• Implementing operational strategies to optimize efficiency.
• Resolving guest issues promptly and professionally.

How to Become an Operations Manager

Becoming an operations manager often involves climbing the hospitality career ladder. The below specifies the typical path you’d follow to achieve this role:

1. Entry-Level Associate
   Begin with roles such as front desk agent or server in the food and beverage department. These positions provide hands-on experience in hotel operations.
2. Supervisory Role
   Progress to positions like front desk supervisor or restaurant supervisor. Here, you’ll start managing small teams and learning leadership skills.
3. Department Management
   Take on roles like front office manager or food and beverage manager. These positions require expertise in your specific department and strategic management skills.
4. Operations Manager
   With substantial experience and a track record of success, you can step into the role of hotel operations manager. At this stage, you’ll oversee multiple departments and have a significant impact on the hotel’s overall performance.

After reaching the role of Operations Manager, there are exciting opportunities for growth within the hospitality industry. These include becoming a Hotel Manager, overseeing the entire property and its staff, or advancing to General Manager, where you’ll take on the ultimate leadership role, managing all operations and strategic planning for the hotel. Many high-ranking positions like these have an operational background, making a solid foundation in operations management a key stepping stone for ambitious hospitality professionals.

The Best Way to Prepare for a Career as an Operations Manager

A strong foundation in hospitality management is key to helping you achieve the role of operations manager. A degree in hospitality management equips you with the skills, knowledge, and industry insights necessary for success. At Swiss Hotel Management School (SHMS), you’ll receive world-class education combined with practical experience. As one of the top-ranked hospitality schools in Switzerland and the world, SHMS offers programs designed to prepare you for leadership roles in the ever-dynamic hospitality industry. The curriculum focuses on key aspects of hotel management, including operations, marketing, finance, and leadership, ensuring you’re ready to excel in any position.

Ranked 2^nd in the world for hospitality, SHMS is consistently ranked among the best hospitality schools in the world. With campuses located in Caux and Leysin, this top hospitality school offers an immersive learning environment with access to renown industry leaders, cutting-edge facilities, and hands-on internships where you can apply what you’ve learned in a real-life setting. Graduates are highly sought after by top hospitality brands, giving you a competitive edge in the job market. You’ll also graduate with a double degree for completing this course, finishing with a Bachelor in your chosen specialization from Swiss Hotel Management School and a Bachelor of Arts from the University of Derby in England, United Kingdom.

Study At A World-Ranked University in Switzerland

With ample experience and a strong educational foundation — such as studying hospitality in Switzerland — you’ll stand out among other candidates, positioning yourself for leadership roles in the hospitality industry. This combination of practical skills and world-class education can fast-track your career journey to top positions like Operations Manager, Hotel Manager, or General Manager.

If you’re ready to take the first step toward becoming a hotel operations manager, reach out to the Swiss Education Group counselors for personalized guidance by calling 02-652-1481 or adding us on Line @swisseducation to chat with us directly. Our experienced counselors can provide detailed information about SHMS programs, admissions requirements, and how to kickstart your hospitality career.

Frequently Asked Questions

Q: How long does it take to complete the Bachelor of Arts in International Hospitality Management program?

A: It takes 3 years to complete this program. During this time, you will go on 2 worldwide internships that last approximately 4-6 months. 

Q: What are the specializations you can choose in this program?

A: Hospitality Management, Event Management, Design Management